FAQ

Q: I would like to use a longer USB cable than the one that was originally supplied with the camera. Is this possible?

A: Generally speaking, the most reliable connection will be achieved with a USB cable of 3 metres or less. However, should you need to use a longer cable, we would recommend that you also use a powered USB hub to buffer the connection.

Q: I have lost the original installation CD for my Osiris camera, can I get a replacement?

A: Please contact us via our web form, quoting the serial number on the bottom of the camera. We should then be able to send you a replacement CD, or provide a downloadable link.

Q: We have an Osiris camera that has previously been used with an old version of Windows TM, and we would now like to use the camera on a computer running Windows 10. Can you supply a compatible version of the camera software?

A: This will depend on the age of the camera, which we can determine from its serial number. Unfortunately, some very old Osiris cameras may not compatible without upgrading the camera’s electronics.

Q: I have some unusual lines or features that have started to appear in the image. Is there a problem with my camera?

A: This is unlikely, as most image artifacts are simply caused by the accumulation of dust on one of the optical surfaces. In many cases the user will be able to address the issue themselves. It is recommended that you unscrew the camera lens from the camera body to reveal the external glass window. Then, using a can of compressed air, please gently remove any dust particles from this window. This will usually resolve the issue. However, if the problem still persists, please seek advice from our service department.

Q: What are the minimum requirements for the Apollo software:

A: The recommended minimums as of 22nd May 2020 are

  • Windows 10
  • 8GB RAM
  • Display resolution: 1024×768 (XGA) or greater
  • A minimum of 500GB hard drive if storage of images is required